Effective Date: 01/10/2023
- Introduction
Welcome to Gateway Care Group’s Privacy Policy. At Gateway Care Group, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website (https://gatewaycaregroup.co.uk) or interact with our services.
Please take the time to read this Privacy Policy carefully to understand how we handle your personal information. By using our website or services, you consent to the practices described in this policy.
- Information We Collect
2.1. Personal Information
We may collect personal information directly from you or through automated means when you visit our website or use our services. The types of personal information we collect may include, but are not limited to:
- Contact Information: Such as your name, email address, phone number, and postal address.
- Identifiers: Such as your IP address and unique device identifiers.
- Log Data: Information about your interactions with our website, including the pages you visit, the date and time of your visit, and the duration of your session.
- Usage Data: Information about how you use our website and services, including your preferences and settings.
- Communication Data: Any communications you send to us, including emails and messages through our contact forms.
- Billing Information: If you make a payment for our services, we may collect billing details, including credit card information.
2.2. Cookies and Similar Technologies
We may use cookies and similar technologies to collect information about your browsing activities on our website. Cookies are small text files that are stored on your device and help us recognize you when you return to our site. These technologies may collect information such as your browser type, operating system, and browsing behavior. You can control or delete cookies through your browser settings.
- How We Use Your Information
We use the personal information we collect for various purposes, including:
3.1. Providing Services
- To deliver the services you request from us.
- To respond to your inquiries and provide customer support.
- To manage and maintain your account if you have one.
3.2. Improving our Services
- To analyze user behavior and trends to enhance the functionality and user experience of our website.
- To develop new features and services based on user preferences and feedback.
3.3. Marketing and Communications
- To send you promotional materials, newsletters, and updates about our services, where permitted by applicable law.
- To inform you about changes to our Privacy Policy or Terms of Service.
3.4. Legal Compliance
- To comply with applicable laws, regulations, and legal processes.
- To protect our rights, privacy, safety, or property, and that of our users and the public.
- To investigate and prevent fraudulent activities.
3.5. Security
- To protect our website and services against security threats and unauthorized access.
4. How We Share Your Information
We may share your personal information with third parties in the following circumstances:
4.1. Service Providers
We may disclose your personal information to third-party service providers who assist us in providing and improving our services. These service providers may include web hosting providers, payment processors, analytics services, and customer support tools.
4.2. Legal Obligations
We may disclose your personal information when required to do so by law, regulation, or legal process. This includes responding to subpoenas, court orders, or government requests.
4.3. Business Transactions
In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of the transaction. You will be notified via email or a prominent notice on our website of any change in ownership or uses of your personal information.
4.4. Consent
We may share your personal information with third parties for other purposes when you provide your explicit consent.
- Your Rights and Choices
5.1. Access and Correction
You have the right to request access to the personal information we hold about you. You may also request corrections to any inaccuracies in your personal data.
5.2. Opt-Out
You can opt-out of receiving marketing communications from us at any time by following the opt-out instructions provided in the communication.
5.3. Cookies and Tracking Technologies
You can control or delete cookies through your browser settings. However, please note that disabling cookies may affect your experience on our website.
5.4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
5.5. International Data Transfers
If you are located outside the United Kingdom, please note that your personal information may be transferred to and processed in countries that may have different data protection laws than your country of residence. We will take appropriate measures to protect your personal information in accordance with this Privacy Policy.
- Security
We take the security of your personal information seriously and have implemented reasonable physical, technical, and administrative measures to protect it from unauthorized access, disclosure, alteration, or destruction.
- Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with their personal information without parental consent, please contact us, and we will take steps to remove the information.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Effective Date” at the top of this policy will be updated.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:
We will respond to your inquiries in a timely manner and in accordance with applicable data protection laws.
- Data Controller
The data controller responsible for your personal information is:
Gateway Care Group Ltd
497 Sunleigh Road, Wembley HA0 4LY
info@gatewaycaregroup.co.uk
0203 417 7252